This Privacy Policy is drafted specifically for Solynx LLC as a California-based SaaS company. It includes the specific "connector" language required for an automation platform that links third-party apps (CRMs, AI tools, etc.), distinguishing between the data you own (like user emails) and the data you process (the content flowing through your automations).

Review and Action Items:

Fill in bracketed info: Look for [Bracketed Text] (e.g., contact email, street address) and replace it with your actual details.

Create a dedicated email: Ensure you have [email protected] or [email protected] active.

Legal Review: While this is a comprehensive draft based on current CA (CCPA/CPRA) and standard SaaS laws, it is always recommended to have a lawyer review it before official publication.

Privacy Policy for Solynx LLC

Last Updated: [Date] Effective Date: [Date]

1. Introduction

Welcome to Solynx LLC ("Solynx," "we," "our," or "us"). We are committed to protecting your privacy and ensuring you have control over your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.solynx.com] and use our software-as-a-service (SaaS) platform, which connects business applications, CRM tools, and automation software (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect two distinct types of data: Account Information (data about you) and Connected Data (data processed through your automations).

A. Information You Provide to Us (Account Information)

Registration Data: When you create an account, we collect personal information such as your name, email address, phone number, company name, and password.

Billing Information: If you subscribe to a paid plan, our third-party payment processors (e.g., Stripe) collect your payment method details and billing address. We do not store full credit card numbers on our servers.

Communications: Information you provide when you contact our support team or respond to surveys.

B. Information Processed via Automations (Connected Data)

Solynx acts as a "Data Processor" for the data you route through our platform.

Integration Credentials: To connect your apps (e.g., Salesforce, HubSpot, ChatGPT), you provide us with API keys, OAuth tokens, or login credentials. These are encrypted and stored securely.

Workflow Content: Data that flows through your "Solynx" (automations), such as lead names, customer emails, or sales data moving from one app to another. We process this data solely to execute your instructions (i.e., to move it from App A to App B).

C. Information Collected Automatically

Usage Data: We collect data on how you interact with our dashboard, such as login times, pages visited, and features used.

Device & Log Data: IP address, browser type, operating system, and crash reports to help us troubleshoot and improve the platform.

Cookies: We use cookies to maintain your session and remember your preferences. You can control cookie settings through your browser.

3. How We Use Your Information

We use your information for the following business purposes:

To Provide the Service: To execute the automations and integrations you have configured (e.g., sending a lead from your Facebook Ads to your CRM).

To Maintain & Improve: To monitor the performance of our platform, fix bugs, and develop new features.

To Communicate: To send you transactional emails (invoices, password resets) and service updates.

To Billing: To process payments for your subscription.

Security: To detect and prevent fraud or unauthorized access to your account.

4. How We Share Your Information

We do not sell your personal information. We only share data in the following circumstances:

Third-Party Integrations (At Your Direction): When you create a workflow that sends data to a third-party app (e.g., "Send new leads to Slack"), you explicitly direct us to transfer that data to that third party. We are not responsible for the privacy practices of those third-party apps.

Service Providers: We share data with trusted vendors who help us operate our business (e.g., AWS for hosting, Stripe for payments, customer support tools). These vendors are contractually obligated to protect your data.

Legal Requirements: We may disclose information if required by law, subpoena, or if we believe it is necessary to protect the rights, property, or safety of Solynx, our users, or the public.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your user data may be transferred to the acquiring entity.

5. Data Retention

Account Information: Retained as long as your account is active. If you delete your account, we will delete this data within [e.g., 30 days], except for data required for tax/legal obligations.

Connected Data (Logs): We may retain logs of your workflow executions (e.g., "Success/Fail" status and payload data) for a limited period (e.g., 7-30 days) to help you troubleshoot errors. After this period, this data is automatically purged.

6. Your Rights (California & GDPR)

Depending on your location, you may have specific rights regarding your data.

For California Residents (CCPA/CPRA)

Solynx LLC is based in California. Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have the right to:

Right to Know: Request details about the categories of personal information we collect and share.

Right to Delete: Request that we delete your personal information (subject to certain legal exceptions).

Right to Opt-Out: We do not sell your data. However, you can opt out of the "sharing" of data for cross-context behavioral advertising (if applicable).

Right to Correct: Request correction of inaccurate personal information.

Non-Discrimination: We will not discriminate against you for exercising these rights.

For European (GDPR) Users

If you are located in the EEA/UK, you have rights to access, rectification, erasure, restriction of processing, and data portability. Solynx acts as a Data Controller for your account info and a Data Processor for your workflow data.

To exercise any of these rights, please contact us at: [Insert Privacy Email, e.g., [email protected]]

7. Security

We implement industry-standard security measures to protect your data, including:

Encryption of data in transit (TLS/SSL) and at rest.

Secure management of API keys and tokens.

Regular security audits.

However, no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

8. Children's Privacy

Our Services are strictly B2B (Business to Business) and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 13. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Significant changes may be communicated via email.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Solynx LLC Email: [Insert Email, e.g., [email protected]] Address: [Insert Mailing Address, e.g., Tracy, CA, Zip Code]